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WHAT DO YOU KNOW ABOUT US?



WHO WE ARE                                                         WHO WE ASPIRE TO BE

Bridge The Gap

A collaboration between likeminded professionals led to this customer experience startup, with a passion
for creating value driven, reliable and high quality services. Bridge The Gap stands on solid pillars with collective industry experience of over 65 years, both locally and internationally. BTG has a unique DNA of being a technology driven customer centric organization who aim to add value across all engagements. We boast of experience in a diverse cross-section of service industries such as Banks, Telecom, Retail trade, Media, E commerce & Technical Services. While being equipped with a strong knowledge and understanding of the local market, we are eager to grow fast, through collaborations / regional focus for sustained growth.

Bridge The Gap

We believe in an open-door and supportive, yet professional but enjoyable work culture that gives emphasis to key abilities, experience, talent, positive perception and accountability, while also persevering to be a socially responsible entity by way of creating employment for the differently able. BTG has set forth a goal to build sustainability through differentiation.

Be The Game Changer

Creating Cx-Value in every relationship, fueled by a passionate team of people, enabled through technology & human centered design, delivered via “tailor-made solutions” for individuals & enterprises.

Be The Game Changer

Keeping our delivery team & clients enthused & engaged as we deliver innovative, reliable & scalable solutions to our customers as we grow and become the preferred CE partner for Srilankan Enterprises.


OUR VISION

Bridge The Gap

Creating Cx-Value in every relationship, fueled by a passionate team of people, enabled through technology & human centered design, delivered via “tailor-made solutions” for individuals & enterprises.


OUR MISSION

Bridge The Gap

Keeping our delivery team & clients enthused & engaged as we deliver innovative, reliable & scalable solutions to our customers as we grow and become the preferred CE partner for Srilankan Enterprises.




WHAT WE DO



Cx Consulting

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IT Solution

SD Revolutionary product.

Contact Center

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Capacity building

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OUR CLIENTS







OUR AFFILIATES







OUR TEAM

Kapil Sharma

The Mastermind

A Customer Experience Operations & Quality Practitioner with nearly 20 years of experience in CE Design, Delivery and Customer management across Telecom, Media, Digital services, E-commerce, ITES & BPO companies

Ravi Kulatunga

Marketing head

Skilled carrier professional in with over 30+ years’ experience in Accounting, Healthcare & Pharmaceuticals, Telecommunication, BPO/ KPO and Banking and Finance industries in the fields.

Shipra Sharma

Creative head

Skilled professional with over 12 years’ experience in managing operations Quality , training and Development for BPO/ KPO industries in the fields of IT/ITES/Technical support/Telecommunications.

Samila Thilakarathne

Technical lead

Skilled carrier professional with over 3+ years’ experience in Networking, System & web development with customer management, telecomunication. Installing, Configuring & monitoring the IT infrastructure.

  • "BTG has started a new project with heathguard in this
    corona period. Online order via WhatsApp.
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    BTG & Healthguard

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    Brain Rice, Lexix Private Limited.

  • "Cras mattis consectetur purus sit amet fermentum. Donec sed odio dui. Aenean lacinia bibendum nulla sed consectetur...."

    Andi Simond, Global Corporate Inc

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    Kristy Gabbor, Martix Media

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