Our Story
A decade-long journey of excellence, innovation, and unwavering commitment to customer service success
The Beginning of Excellence
BTG Enterprises was born from a simple yet powerful vision: to revolutionize customer service in Sri Lanka by combining cutting-edge technology with the warmth of human connection.
What started as a small team of passionate individuals in 2014 has grown into one of Sri Lanka's most trusted call center service providers, serving over 50 corporate clients and employing more than 500 dedicated professionals.
Our journey has been marked by continuous innovation, unwavering commitment to quality, and a deep understanding that behind every call, there's a person seeking help, solutions, and genuine care.
Our Journey Through the Years
Every milestone tells a story of growth, dedication, and excellence
The Foundation
BTG Enterprises (PVT) Ltd was established with a vision to transform customer service in Sri Lanka. Starting with just 15 agents in a modest office space in Colombo, we took our first steps into the call center industry.
Key Achievements:
- Secured first 3 corporate clients
- Established 24/7 operations capability
- Implemented quality monitoring systems
Rapid Expansion
Our commitment to excellence attracted major telecommunications clients. We expanded our team to 100+ agents and moved to a larger facility equipped with state-of-the-art infrastructure.
Key Achievements:
- Partnered with leading telecom providers
- Expanded to 100+ employees
- Launched multilingual support services
- Implemented advanced CRM systems
Innovation & Technology
We embraced digital transformation, integrating AI-powered analytics, live chat support, and omnichannel communication platforms to better serve our clients and their customers.
Key Achievements:
- Launched live chat support services
- Implemented AI-powered analytics
- Achieved ISO 9001 certification
- Expanded client base to 25+ companies
Resilience & Adaptation
When the pandemic challenged the world, we swiftly adapted. We implemented work-from-home capabilities, ensuring uninterrupted service while prioritizing employee safety and wellbeing.
Key Achievements:
- Transitioned to hybrid work model
- Maintained 99.9% service uptime
- Enhanced employee support programs
- Reached 300+ employees milestone
Industry Leadership
Recognized as one of Sri Lanka's top call center service providers, we expanded our services to include technical support, sales excellence, and comprehensive customer experience management.
Key Achievements:
- Won "Best Call Center" industry award
- Launched technical support division
- Partnered with international clients
- Expanded to 450+ team members
A Decade of Excellence
Today, we proudly serve 50+ corporate clients with a team of 500+ dedicated professionals. Our commitment to innovation, quality, and people-first approach continues to drive our success.
Current Achievements:
- 500+ skilled professionals
- 50+ satisfied corporate clients
- 24/7 multilingual support services
- Industry-leading quality standards
Our Core Values
Excellence
We strive for excellence in every interaction, ensuring the highest quality standards in all our services.
Integrity
Honesty and transparency guide our relationships with clients, employees, and partners.
Innovation
We embrace technology and creative solutions to stay ahead in the evolving customer service landscape.
Empathy
Understanding and caring for every customer's needs is at the heart of what we do.
Growth
We invest in our people's development, fostering a culture of continuous learning and advancement.
Teamwork
Collaboration and mutual support drive our success as one unified team.
Milestones That Define Us
Team Members
Dedicated professionals delivering excellence daily
Corporate Clients
Trusted partnerships built on results
Years of Service
A decade of consistent excellence
Operations
Round-the-clock service availability
Service Uptime
Reliability you can count on
Languages Supported
Multilingual excellence across regions
Our Greatest Asset: Our People
Behind every success story is a team of passionate, skilled professionals
Building Careers, Creating Futures
At BTG Enterprises, we believe our employees are our most valuable asset. We invest heavily in training, development, and creating a workplace culture where everyone can thrive.
From entry-level customer service representatives to senior management, we provide clear career pathways, competitive compensation, and a supportive environment that celebrates diversity and individual growth.
Our Vision for the Future
As we look ahead, we're committed to pushing the boundaries of customer service excellence. We're investing in AI-enhanced support systems, expanding our global reach, and continuing to create opportunities for talented individuals across Sri Lanka.
Join us on this exciting journey as we write the next chapter of BTG Enterprises' story – a story where innovation meets compassion, and where every team member plays a vital role in our continued success.
Explore Career Opportunities